40 Min - Massage with Stretching
Cancellation Policy
Cancellation & Late Arrival Policy At Eclipse Spa, we kindly ask all guests to arrive on time for their scheduled appointments. This allows us to provide a relaxing and seamless experience for everyone. Late Arrivals (Up to 15 Minutes): If a guest arrives late but within 15 minutes of their scheduled appointment time, the therapist or masseuse will provide the service for the remaining available time only, if another client is scheduled afterward. The full service price will still apply, even if the service duration is reduced due to late arrival. Eclipse Spa is unable to extend appointment times, as we cannot delay the next scheduled guest due to another client’s late arrival. Late Arrivals (Over 15 Minutes): If a guest arrives more than 15 minutes late, the appointment will be considered a no-show and will be cancelled. No refunds will be issued for cancelled appointments due to late arrival. Guests may reschedule the service for a future date or receive a gift certificate for the service already paid. Gift certificates issued under this policy are valid for one (1) year from the original appointment date. Online Payments & Refund Policy: For appointments paid online, Eclipse Spa is unable to issue digital or online refunds under any circumstances. Instead, guests will receive a gift certificate equal to the full value of the service paid. Gift certificates may be used toward future services and are valid for one (1) year from the original appointment date. Exceptional Cash Refunds (One-Time Travel Circumstances Only): In specific and exceptional circumstances—such as when a guest has paid online and is unable to return to Eclipse Spa due to a one-time travel situation—a partial cash refund may be issued in person at the spa, at management’s discretion. Cash refunds are limited to 80% of the original value paid online. Guests must notify the front desk at least one (1) business day in advance to allow time for cash preparation. No digital or online refunds will be issued. Refunds will only be provided in person at the spa. Provider Delays: If a delay is caused by Eclipse Spa, guests will receive the full service time as originally booked, regardless of the delayed start. We appreciate your understanding and cooperation. This policy helps Eclipse Spa respect the time of our staff while ensuring a high-quality experience for all guests.
Contact Details
Aquiles Serdán 222, Emiliano Zapata, Puerto Vallarta, Jal., México